The Call Centre will be closed for the Christmas Holiday period from:
4:00 PM Friday 22/12/23, re-opening 8:00 AM Wednesday 27/12/23.
It will close again over the New Year period from:
4:00 PM Friday 29/12/23, re-opening 8:00 AM Tuesday 2/1/24.
Online and Phone self-service options are available 24/7.

VAST™ Satellite Decoder Rehit

Please use this Decoder Rehit page if your decoder has lost the services that were previously working.
Please also try the Reset button on your decoder.

A decoder rehit can also be sent using the VAST™ Self Service phone line, available 24/7. Self Service Information

Please provide your Smart Card Number

If your decoder is displaying an error code on your television please add it here.