VAST Heading Home Eligibility Information Troubleshooting Enquiries

You can use this online form to enquire about any issues relating to your VAST service.
Your name and smart card number must be entered for verification.

NOTE: The VAST Call Centre does not handle decoder repairs or warranty issues. Please also review the Troubleshooting section.

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More Information
The Australian Government has established a national information telephone line and a website to provide advice and assistance to viewers in the transition to digital television. The Digital Ready Information Line operates seven days a week from 8.00 am to 10.00 pm (AEST) on free-call number 1800 20 10 13 or, at any time, visit
For further information regarding Government Subsidies, please call 1800 20 10 13
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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