VAST Heading Home Eligibility Information Troubleshooting Enquiries

You can use this online form to enquire about any issues relating to your VAST service.
Your name and smart card number must be entered for verification.

NOTE: The VAST Call Centre does not handle decoder repairs or warranty issues. Please also review the Troubleshooting section.

First Name:  
Phone No:  
Email Address:  
Smart Card Number:  
Your enquiry:  

More Information
Please read the information on this website, including this Information and Troubleshooting.
Check the Eligibility section and when ready apply here for Household installations or here for Travellers.
The Government Subsidy scheme for VAST is now finalised and the call centre closed.
For further information regarding VAST refer to ACMA.
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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