VAST Heading Home Eligibility Information Troubleshooting Enquiries

The VAST Self Service Line has recently been updated. Please review the services offered at Self Service


See VAST News Services Information here

What channels are available on VAST?

Southern Cross Media and Imparja are broadcasting the full range of digital commercial television channels in standard definition (with programming from the 7, 9 and 10 networks) and the high definition channels One HD, 7mate and GEM.

VAST also provides all the standard and high definition channels from ABC and SBS.

The local news content from regional broadcasters is also available on a dedicated local news channels exclusive to VAST.

What Equipment do I need?

Anyone wishing to access VAST will need to purchase a VAST approved satellite set-top box and a satellite dish of at least 65cm diameter. Access to this new satellite service is managed by a smart card which is supplied with the satellite set top box. To access VAST you will need to register your details including your address, reception location and smart card number to enable access.

When is VAST going to be available in areas other than Remote Central & Eastern Australia?

Viewers who are eligible to access VAST services outside the Remote Central & Eastern licence area can do so from the following dates.

Region Digital Switchover Date VAST Access Available From
Mildura/Sunraysia 30 June 2010 Now
Regional SA & Broken Hill 15 December 2010 Now
Regional Victoria 5 May 2011 Now
Regional Queensland 6 December 2011 Now
Regional Southern NSW 5 June 2012 Now
Regional Northern NSW 27 November 2012 Now
Tasmania 9 April 2013 Now
Perth 16 April 2013 Now
Brisbane & Gold Coast 28 May 2013 Now
Melbourne 10 December 2013 Now
Adelaide 2 April 2013 Now
Sydney 3 December 2013 Now
Darwin 30 July 2013 Now
Remote Central & Eastern Australia 10 December 2013 Now
Remote Western Australia 25 June 2013 Now

VAST Certified Decoder Manufacturers

Listed below are the Manufacturers of the Certified VAST decoders / set top boxes. Please note the VAST Call Centre does not supply or repair decoders. For all warranty or repairs related to decoders, please contact the decoder manufacturer, or your local installer or retailer.

Altech UEC (NAS Australia)
Ph: 07 3015 8790

Ph: 1300 737 937

Ph: 03 9553 3399

Application Process

For help with the general VAST application process Click Here

More Information
Please read the information on this website, including this Information and Troubleshooting.
Check the Eligibility section and when ready apply here for Household installations or here for Travellers.
The Government Subsidy scheme for VAST is now finalised and the call centre closed.
For further information regarding VAST refer to ACMA.
Call Centre Ph: 1300 993 376
Hours: 8:00 - 4:30 (AEST) business days
Please note - VAST Call Centre only provides support for decoder registration and activation.
Please consult your decoder supplier, installer or manufacturer for any technical issues.
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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