VAST Heading Home Eligibility Information Troubleshooting Enquiries

The VAST Self Service Line has recently been updated. Please review the services offered at Self Service


Am I eligible to get the VAST service?

The VAST service can now be accessed by eligible viewers in all states.

Access to Commercial TV services is subject to an eligibility test that takes into account commercial television licence areas and availability of conventional terrestrial television services at your location.

There are four categories of viewers eligible to access Commercial TV on VAST

  1. Viewers in the Remote Central & Eastern Australia Licence Area: View Map
  2. Current Satellite Viewers outside the Remote Central & Eastern Licence Area: these viewers currently watch satellite television and have special permission ("out of area" approval) for the existing "analogue" Aurora satellite services because they are in a television black spot
  3. Viewers in regional and metropolitan areas served by normal terrestrial TV services but who are unable to receive TV after digital switchover. As digital switchover rolls out across Australia, regional and metropolitan viewers who will not be able to receive television after switchover can apply for VAST access 6 months prior to switchover.
  4. Travellers: people travelling in caravans or motor homes in Remote Central and Eastern Australia are eligible to apply for temporary access to Commercial TV on VAST. Click here for Travellers Application

You may also submit an application and seek pre-approval before purchasing a decoder. Please follow the instructions on the VAST application form.

If you are not eligible to receive the commercial TV services on VAST, you may still be able to receive ABC and SBS in your location. You can select this option during the registration process.

How can I check if I'm eligible?

  1. Enter your address and post code in the search address field and click "go".
  2. Your location will be marked by a pin on the map. If its not in the correct location drag the pin to the correct spot
  3. Refer to the “Satellite Eligibility (VAST)” or 'Looking to change to satellite?' section to display information about receiving VAST at your location
  4. If you have a VAST set top box and wish to register it, follow the prompts in the information window.

Application Process

For help with the general VAST application process Click Here

More Information
Please read the information on this website, including this Information and Troubleshooting.
Check the Eligibility section and when ready apply here for Household installations or here for Travellers.
The Government Subsidy scheme for VAST is now finalised and the call centre closed.
For further information regarding VAST refer to ACMA.
Call Centre Ph: 1300 993 376
Hours: 8:00 - 4:30 (AEST) business days
Please note - VAST Call Centre only provides support for decoder registration and activation.
Please consult your decoder supplier, installer or manufacturer for any technical issues.
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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