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Troubleshooting

Finding The VAST Decoder Smartcard

This document includes photos to show the location of the decoder smartcard - Finding the Decoder Smartcard?


Reactivating Your Smartcard

If you have previously had access to the VAST services but have either lost your services due to an unknown fault or because your decoder was not powered up at the time of registration please visit - here for automatic re-activation.


Common Error Codes


E50-32 or E52-32 No services found please rescan


This indicates that your decoder is not receiving any signal. This may be due to bad weather or a faulty connection in the installation. Please also confirm that your satellite dish is pointing to the OPTUS C1 Satellite at 156 degrees east.
NOTE: This is not an issue with your smartcard.
If signal does not appear please contact the installer, and then set top box manufacture to confirm the issue (see below for contact details).

E19-4 Subscription Status Expired


This is a common error for travellers and remote viewers who's system has already been activated and working but have not used their VAST decoder for some time. This arises due to the security information contained on the smart card expiring. There are two options to recover from this error.
  1. Leave the decoder turned on and the information on the smart card will updated to restore all of the activated services. The decoder usually recovers within a couple of hours.
  2. Reactivate the smart card by entering the smart card details here.

E107-4 The smartcard is not fully authorized

Please reactivate your smartcard by referring to ‘Reactivating Your Smartcard’

E16-4 No permission to view this channel

Please ensure you have registered your smartcard. If you have already done so please be aware that there is a 48hour processing time. You can also call 1300 993 376 for more information.

E06-4 Smartcard Failure

Displayed if an invalid smart card is inserted or if the card is incorrectly inserted. Ensure the card is inserted with the contacts towards the Set top box and on the underside. If you can confirm the correct orientation of the smartcard please contact the set top box manufactures for troubleshooting.

Decoder Repairs / Warranties

Listed below are the Manufacturers of the Certified VAST decoders / set top boxes. Please note the VAST Call Centre does not supply or repair decoders. For all warranty or repairs related to decoders, please contact the decoder manufacturer, or your local installer or retailer.


VAST Certified Decoder Manufacturers


Altech UEC
PH: 02 9425 5777
Email: support@uec.com.au
www.uec.com.au

Humax
PH: 1300 737 937
Email: ausupport@humaxdigital.com
www.humaxdigital.com/au

SatKing
PH: 03 9553 3399
Email: support@satking.com.au
www.satking.com.au
 
More Information
The Australian Government has established a national information telephone line and a website to provide advice and assistance to viewers in the transition to digital television. The Digital Ready Information Line operates seven days a week from 8.00 am to 10.00 pm (AEST) on free-call number 1800 20 10 13 or, at any time, visit http://www.digitalready.gov.au
For further information regarding Government Subsidies, please call 1800 20 10 13
For Registration and Activation of smartcards, please call 1300 993 376 weekdays from 9:00am to 4:30pm (AEST)
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