VAST Heading Home Eligibility Information Troubleshooting Enquiries
 
 
Troubleshooting

No signal? E50-32


You may need to change the LNB Frequency in your VAST Set top box. Please follow the instructions below:
  1. Select the menu button on your VAST Remote – if the menu does not appear on your TV screen press the exit button on your remote first.
  2. Scroll down to ‘Advanced Options’ and press OK
  3. Scroll down to ‘Installation Setup’ and press OK
  4. Insert PIN: 1,2,3,4
  5. Scroll down to ‘LNB Setup’ and press OK
  6. Scroll down to ‘LNB Frequency’ and press OK to select number in right hand column
  7. Erase the number 10,700 by pressing the left arrow button on your VAST remote
  8. Type in 11,300 and press OK
  9. Select ‘Accept these settings’ and OK
  10. Select ‘Satellite Rescan’ and OK
The set top box should now be finding a signal and locating available frequencies and services. You may also need to reactivate channels by referring to ‘Reactivating Your Smartcard’.
If signal does not appear please contact the set top box manufactures on 02 9425 5777 or email support@uec.com.au to confirm issue.

Reactivating Your Smartcard

If you have previously had access to the VAST services but have either lost your services due to an unknown fault or because your decoder was not powered up at the time of registration please visit - here for automatic re-activation.
 
More Information
The Australian Government has established a national information telephone line and a website to provide advice and assistance to viewers in the transition to digital television. The Digital Ready Information Line operates seven days a week from 8.00 am to 10.00 pm (AEST) on free-call number 1800 20 10 13 or, at any time, visit http://www.digitalready.gov.au
For further information regarding Government Subsidies, please call 1800 20 10 13
For Registration and Activation of smartcards, please call 1300 993 376
RBA Holdings Privacy Policy